Guide | How-to

How to Fix the House of the Dragon Crashing Problem on Firestick

Last Updated on August 30, 2022 by Andrew White

The highly anticipated prequel to Game of Thrones, House of the Dragon, premiered on Sunday, August 21st on HBO Max.  However, many viewers were unable to watch the action as thousands complained on Twitter of not being able to view it via HBO Max’s app.  Based on The Hollywood Reporter and other reports seen on Twitter, Reddit, and elsewhere, it appears that most of the people having problems are using an Amazon Fire TV platform or a Fire Stick.

The problem is the HBO Max app lets you watch the advert before the first episode but then just before the show starts the whole app crashes. I have tried different solutions and in this article, I am going to tell you how to fix this problem:

Solution: Create a New Profile

I have found that creating a new profile in the HBO Max app has solved the problem. You can have profiles for everyone in your household up to a total of five profiles.  In the section below, I am going to give you step-by-step instructions on how to add a profile on your HBO max app, and then how to switch between profiles on your app. Please note if you’re creating a kid profile this probably isn’t going to work because obviously this series isn’t really designed for kids.  

How to Create a New Profile on HBO Max

Whether you’re using your phone or Firestick, creating a profile is a pretty similar process. Just follow these steps:

  1. Open the HBO Max app on your phone or Firestick.
  2. On your phone, tap the profile icon in the bottom-right corner. On Fire Stick, click your profile picture in the top-right corner.HBOMax-Firestick-Create-New-Profile
  3. Select switch profiles. On mobile, it’s below your profile and on desktop it’s on the drop-down menu.HBOMax-Firestick-Switch-Profiles
  4. Select Adult or Kid.HBOMax-Firestick-Select-Profile
  5. Add a name and a picture to your new profile. You can also change the background color.HBOMax-Firestic-Create-Profile
  6. Once you’re done, select Save.

How to Switch Between Profiles on HBO Max

You can choose which profile you want to use when you first open the HBO Max app. But you can change your profile at any time too.

  1. Open the HBO Max app.
  2. Tap the profile icon in the bottom-right corner of your TV display.
  3. Select Switch Profiles.
  4. Select the profile you want to use.

Can’t Access HBO Max – Get ExpressVPN


If you are in a location where HBO Max contents are not available, and you want to access HBO max to watch House of the Dragon. If you are someone who streams content from apps like Redbox TVLive Net TV, or from IPTV services like Sapphire Secure or outer Limits. I would recommend ExpressVPN.  It is the fastest and most secure VPN available. It completely hides your IP address and keeps your online identity anonymous while you watch House of Dragon on FireStick for free.

Get ExpressVPN today to enjoy exclusively 3 extra months FREE. It also offers a 30-day money-back guarantee policy that allows you to access all features risk-free for 30 days.

Click Here to Signup on to ExpressVPN and hide your identity.

Follow the below steps to know how you can install ExpressVPN on your FireStick.

  • First of all, go to your FireStick home screen.
  • Now go to the search option and type ‘ExpressVPN
  • Now the app will appear right in front of your screen.
  • Click on the Get button to start the downloading process.
  • Now visit the ExpressVPN website and place your order.
  • Enter your Login ID and Password.
  • After signing in click the Power icon to connect to a VPN server. That’s all. Your connection is now secure with the fastest and best VPN for FireStick.

Also Read:

Wrapping Up

In summary, try to add a new adult profile on your HBO max account, and switch between profiles. This should fix the crashing problem with the HBO max app on Fire Stick. Go ahead and try this solution let me know down below in the comments section whether this has worked for you. 

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